Privacy policy
The website of DKV Debreceni Közlekedési Zártkörűen Működő Részvénytársaság (hereinafter: the website) endeavours to fully comply with all applicable data-protection regulations. Accordingly, the following provisions apply to data-processing issues arising from the use of the Company’s services and website:
Information about the data controller
| Name of the data controller: | DKV Debreceni Közlekedési Zrt. |
| Address / place of data processing: | 4025 Debrecen, Salétrom u. 3. |
| E-mail of the Data Protection Officer: | adatkezeles@dkv.hu |
| Phone of the Data Protection Officer: | +36 52 502 642 |
Independent data processing
1. Candidate data processing
Application process: Professional managers – in cooperation with the internal Data Protection Officer – are responsible for selecting suitable employees and safeguarding applicants’ rights.
CVs received on paper or electronically are treated identically. As a rule, CVs are categorised for future vacancies; data in the database are destroyed after one year. Applicants are informed in writing (ED 168) about the processing, its legal basis and their right to object.
CVs by recommendation: Employees may recommend acquaintances, but must declare that they are authorised by the data subject. The declaration and the CV are kept until the end of the retention period, then destroyed. In every such case, the recommended person receives an information letter.
Purpose: selecting suitable candidates and processing their personal data
Data: name, date of birth, mother’s name, address, education, photo, other data supplied
Legal basis: data-subject consent (§ 5 (1) a, § 6 (6))
Retention: 1 year (database), 2 years (interviewees)
Storage: paper & electronic
Processor: DV Info Kft., 4025 Debrecen, Piac u. 77. – data storage.
No data transmission is associated with this processing.
2. Processing related to fulfilment of a public-service mission
The Company’s main activity is passenger transport. During scheduled local services personal data may be recorded.
Camera-surveillance processing subject to Act XLI of 2012 is detailed in the “Processing of Data Related to Camera Surveillance” section.
For season-ticket holders personal data are requested to issue the pass, but no separate register is kept; therefore processing under the Hungarian Data-Protection Act (Infotv.) does not take place.
Processing of data relating to unauthorised use of the service
Under § 7 (1)–(4) of Act XLI / 2012, the Company (or its representative) may process data necessary to identify passengers who have not paid the fare, verify travel entitlement and check lawful use of concessions.
- Identification data:
- name at birth / current name
- date & place of birth
- mother’s maiden name
- address
- Travel-benefit details – title, ID, type, validity, issuer
- Route / validity period for route- or date-based discounts
The Company performs ticket inspection itself; data are recorded electronically, printed in duplicate (one copy for the passenger, one retained) and stored 3-5 years depending on the case.
3. Data processing when using an occasional service
For occasional (shuttle) orders, the client provides:
- name / company
- postal & billing address
- tax number, register number
- representative & contact details
- signature
Order forms are retained on paper for the invoice-retention period.
4. Data processing when using flexible services
Required for registration: name, phone number and e-mail (for online registration). Only registered users may place requests.
Purpose: operation of on-demand flexible services
Data: name, phone, e-mail
Legal basis: consent (GDPR 6 (1) a)
Retention: until deletion is requested
Storage: electronic
Processor: DV Info Kft., 4025 Debrecen, Piac u. 77.
No data transmission is associated with this processing.
5. Data processing related to arrears management
The Company processes data of persons with outstanding balances.
Data: name, address, birth data, mother’s name, billing/payment info, phone, e-mail
Legal basis: consent (Infotv. 6 (5) b)
Retention: until settlement, max. 5 years
Processors:
- Dr Nyéki Law Firm – 4029 Debrecen, Malom köz 12/A fszt 2.
- Dr Léka Lawyers’ Association – 4026 Debrecen, Bem tér 7.
No data transmission is associated with this processing.
6. Customer-service data processing
Complaints may be lodged orally or in writing; verbal complaints are recorded in a report signed by all parties.
Data recorded: name, address, registration no., phone, signature, notification method, service concerned, description & reason, claimant’s demand, supporting documents, authorisation, other necessary data
Purpose: identify complainant & investigate
Legal basis: GDPR 6 (1) c
Retention: max. 2 years
Processor: DV Parking Kft., 4025 Debrecen, Piac u. 77. – complaint & surcharge management.
No data transmission is associated with this processing.
7. Data processing related to notification of damage
Damage cases are logged electronically and stored 5 years.
Purpose: investigate damage, assess claims, forward to liable party/insurer
Legal basis: consent (Act CXII § 5 (1) a)
Retention: 5 years
Data recipients: Allianz Hungária Biztosító Zrt.; INTER TAN-KER Zrt.; contracted insurer.
8. Data processing related to website operation
The Company operates dkv.hu, dkvejegy.hu and hivomabuszt.dkv.hu. Some functions require registration; hosting is provided by an external provider. Anonymous statistical data are collected automatically.
Cookies: the site uses HTTP cookies to improve service quality. Users may delete/disable them in their browser.
| Cookie name | Validity | Possible values | Function |
|---|---|---|---|
| lang | 1 year | "hu" / "en" | Language setting |
| barrier | 1 year | "true" / "false" | Accessibility setting |
| cookieconsent_status | 1 year | "reject" / "allow" / "deny" | Cookie-consent status |
Purpose: identify visitors & provide electronic services
Legal basis: consent (GDPR 6 (1) a)
Retention: until purpose achieved, max. 2 years
Processors:
- DV Info Kft. – hosting · 4025 Debrecen, Piac u. 77.
- New Line Ltd. – website operation · 1134 Budapest, Róbert Károly krt. 70-74.
No data transmission is associated with this processing.
9. Data processing related to camera surveillance
The Company operates CCTV on certain premises, tram stops, depots and vehicles in line with Acts XLI / 2012 and CXXXIII / 2005.
Recordings may be requested to be preserved within 15 days; if justified they are kept until the case closes (min. 6 months, max. 5 years). Unused footage is deleted automatically on the 16th day.
10. Entry & exit of motor vehicles – data processing
At the Debrecen, Salétrom 3 site, number-plate recognition cameras log vehicle entry/exit; data are stored 72 hours.
Legal basis: legitimate interest (GDPR 6 (1) f)
Processor: Parkour Technologies Kft. – AWS hosting
No data transmission is associated with this processing.
Contact & data-subject rights
Via the Contact menu, customers may request information, rectification, erasure or blocking of their personal data.
Legal remedies
- Court action: proceedings may be brought before the competent court or the court of the data subject’s domicile.
- National Authority for Data Protection and Freedom of Information: 1055 Budapest, Falk Miksa u. 9-11. · Tel.: +36 1 391 1400 · ugyfelszolgalat@naih.hu
- Data-processing notice for public-procurement procedures
- Privacy-policy notice – trial operation of passenger-counting app
DKV Debreceni Közlekedési Zrt.